We select our wineries and wines with care. We also store our wines as well as possible. Yet it may happen that you are not completely satisfied. The chance is small, but something can always go wrong during transport, storage or during the production of the wine. In case of a clear case of glass breakage, do not accept your shipment, do not sign for receipt and return it with the courier!
It is, of course, annoying if you have a complaint about the service. However, we kindly ask you to inform us about your complaint. This can be done by e-mail, post and / or telephone. We will review the complaint and try to resolve the complaint to everyone's satisfaction.
After receiving your complaint you will receive a confirmation from us.
We will respond to your complaint within 14 days of receipt, if it needs more time, we will notify you.
If you do not appreciate this, you can always contact the mediation department of the Stichting Webshop Keurmerk (Foundation Webshop Quality Mark), which Granada Wijnen is affiliated with. If for any reason the mediation attempt does not lead to a satisfactory solution, then there is the possibility to submit your dispute to the Dutch Disputes Committee (SGC).